Privacy policy

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We take your privacy very seriously. The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you and the rights you have relating to that use.

Any changes we make to our privacy policy in the future will be posted on this page.

Why do we collect personal information?

On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes:

To allow us to handle your orders, deliver products and process your payments and refunds
To let you know about your orders
To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions)
Supply a receipt by e-mail if you have requested this
To respond to your queries or requests.

If you do not provide the information we need for these purposes then we will not be able to process your order, request or competition entry.

On the basis that it is in our legitimate interest – specifically to improve the efficiency, effectiveness and profitability of our business – or the legitimate interest of a third party, we collect and use your information for the following purposes:

To update our records and generally maintain your account with us.
To keep a record of when and why you contact us and to keep your contact details up-to-date.
To prevent or detect fraud or abuses of our sites.
So we can personalise your shopping experience on our sites.

On the basis that we have your consent to do so we collect and use your information for the following purposes:

Where we rely on your consent you have the right to withdraw your consent at any time by clicking on the unsubscribe link at the bottom of one of the emails we have sent.

On the basis that it is necessary to comply with a legal obligation on us we collect and use your information:

What information do we collect about you?

This section describes when and what types of personal information we may collect.

When you do any of these:

Set up an account on our website
Place an order
Enter any competition, promotion or prize draw
Upload an image or comment on a website or one of our social media posts
Sign up for our newsletter or subscribe to any other services that we offer
Fill out any forms on our website
Browse our website
Correspond with us, in any way including by phone, email or chat facility.

Then, we may collect your personal information, including:

Name
Date of birth
Address
Email address
Phone/ mobile number
Password
Payment information
Any other information you may make available to us.

We might sometimes ask you other details depending on the circumstances. Whenever we ask for information if you are required to provide it this is indicated by an asterisk.

We’ll also require your credit or debit card details when you place an order (unless you pay with PayPal or using one of the payment options offered through Klarna).

How do we use your information?

We use your information for the following:

So we can personalise your shopping experience on our websites.
To assess the effectiveness of our marketing activities.
To allow us to handle your orders, deliver products and process your payments and refunds.
To keep you updated about your orders.
To maintain our records and your account with us.
To keep a record of when and why you contact us and to keep your contact details up-to-date.
To understand your behaviour (based on the information available to us) so that we can send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you.
To notify you of products or special offers that may be of interest to you.
To process your application when you enter a competition, promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions).

How do we protect your information?

Our sites use up-to-date industry procedures to protect your personal information.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our sites.

Do we disclose your information?

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or:

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or:

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Your Consent

By using our website, you consent to our Privacy Policy outlined in this document.

Privacy Policy